General Terms & Conditions:
TRUSTWIDE TRAVEL AGENCY of R50-142 Fullarton Street, London, Ontario acts as an agent, making
arrangements for airlines, hotels, VISAS, buses and other services in connection with your Umrah trip.
TRUSTWIDE TRAVEL AGENCY assumes no liabilities whatsoever for injury, damage or loss of luggage,
accidents and/or delay irregularities which may occur either by reason of defect, through the Will of
Allah, natural forces, human forces, dangerous incidents in the air, breakdown of machinery or
equipment, acts of government or other authorities de jure or de facto, wars, weather declared or not,
hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs
regulations, or from any loss or damage resulting from improper passports, visas, and/or other
documents. TRUSTWIDE TRAVEL AGENCY will accept no responsibilities for loss or additional expenses
due to delay or change in schedule or other causes. TRUSTWIDE TRAVEL AGENCY is not liable or
responsible for any inconvenience, loss, damage or injury arising in connection with such services.
TRUSTWIDE TRAVEL AGENCY shall not be responsible for the failure to follow instructions, including but
not limited to check-in and delay, loss of luggage or any medical or personal belongings. TRUSTWIDE
TRAVEL AGENCY will not be responsible for any person(s) missing any part of the program due to his/her
negligence, delay or absenteeism for the participant to rejoin the tour. Moreover, no charges or upgrades
in the program will be honoured after departure. No refund will be given for any unutilized service.
Special Terms & Conditions:
The customer/traveler (Umrah Participant) is committed to the following: (1) to follow the rules,
regulations and instruction adapted in the Kingdom of Saudi Arabia and transit stations. (2) to leave the
Saudi Kingdom and not to stay after the end of his or her Umrah program as mentioned above. (3) not to
work in the Saudi Kingdom with or without pay. (4) under no circumstance the customer/traveler is
allowed to remain in the Saudi Kingdom after the expiry of his visa.
Please be advised that the traveler is responsible for the verification of the itinerary received for
reservation and his or her name on the ticket for accuracy and to notify TRUSTWIDE TRAVEL AGENCY of
any discrepancy immediately upon receipt. TRUSTWIDE TRAVEL AGENCY will not be liable for any costs
associated with the amendment of the reservation if not notified immediately.
Please be advised that this offer is governed by the Saudi and Emirates Airways ticket rules, terms and
conditions, plus Alshohada Hotel in Makkah and al Dyar International Hotel in Madinah.
RESERVATION / DEPOSITS: Full payment is required for reservation.
CANCELLATION: All cancellations must be in writing. Cancellation received 60 days or more prior to
departure date are subject to a $500 per person and cancellation received less than 45 days prior
departure are non refundable and non transferable.
Also, please be advised that, by law, TRUSTWIDE TRAVEL AGENCY must offer two travel insurance
(1) Trip cancellation insurance; (2) Out of province health insurance;
Please be advised that purchase of trip interruption and cancellation insurance and out of Province heath
insurance is strongly recommended.
If you are interested, please let me know, otherwise I have to indicate on my bill that these two
insurance packages have been offered and declined.
Lastly, please be advised that by buying the above mentioned package, this clearly indicates your
acceptance of all the above mentioned terms and conditions.